Information for Healthcare Professionals

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Why Support Carers?

(See Resources for further information, statistics and references)

  • Carers save the UK economy £132 billion a year
  • Three in five people are Carers at some point in their lives in the UK
  • One in ten of the population are Carers (6.8 million)
  • Surveys have shown that 83% of Carers said caring had a negative impact on their physical health and 87% said it had a negative impact on their mental health.
  • Supporting Carers reduces admission and readmission of the cared for person into hospital, and significantly delays the need for the person being cared for to go into residential care.
  • 38% of admissions into nursing or residential care are a result of Carer stress.
  • Carers are 40% more likely to suffer from stress and depression then someone who is not a Carer.

Carers are often unaware of the support available to them. GPs and other Healthcare Professionals are the people most likely to come into contact with a Carer. Carers have the health of the person they care for to manage as well as their own.

If a Carer knows where to get information and support, they are more likely to seek advice in advance of a future crisis.

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Health Liaison Worker

Rachael Freeman is your local Carers’ Health Liaison Worker for North Lincolnshire. Rachael works with Carers and Healthcare Professionals to help improve and promote the health and wellbeing of Carers in North Lincolnshire.

Information, support and training is available to health service providers such as GP Practices, Pharmacies, Community Health Teams and Charity Organisations. Rachael is here to help by being a point of contact for professionals and staff.

Staffed information and advice points can also be arranged within GP surgeries and other healthcare settings to help with identifying Carers promptly for much needed and timely support.  

Rachael is based at the Carers’ Support Centre and can be contacted on 01652 650585 or by e-mail at

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Hospital Liaison Officer

Bev Herron is the Carers’ Hospital Liaison Officer based at Scunthorpe General Hospital. Her role is to promote Carer awareness throughout the hospital and signpost Carers to services.

Bev liaises with Health Professionals and staff from hospital wards and departments about Carer issues. She promotes the importance of recognising Carers as expert partners and understanding of the vital role they have in patient care.

Bev provides awareness talks, training and support for hospital staff in understanding, identifying and referring Carers. Health professionals and staff can contact Bev to arrange timely support for Carers who have been identified. She is able to visit Carers on wards or arrangements can be made to meet in the privacy of the Carers’ Hospital Liaison room.

Bev is a point of contact in hospital for Carers, providing information, advice and support, as well as being a link between Carers and the Carers’ Support Centre, which supports adult Carers of adults within North Lincolnshire. Referral for ongoing support and a Carer's Needs Assessment can also be arranged by Bev.

Bev can be contacted on 03033 302024 or 07805 756534 or by e-mail at

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Free Training Opportunities

Carer Awareness Training

This training can be delivered in one hour. The aims are:

  • To improve staff awareness of Carers and their particular challenges
  • To improve Carers’ health and wellbeing by being identified promptly
  • To ensure Carers are recognised as expert partners
  • To inform professionals and staff about the support and services available to Carers

This is an opportunity to access invaluable training and continued professional development. Training can be delivered to individuals, groups, whole organisations or departments and, importantly, at a time that suits you at your place of work.

Outcomes would include: the identification of more Carers, a greater understanding of their needs and the challenges they face, knowledge of services available for Carers, and appropriate referral routes.

Carers’ Champion Training

This is a one-day workshop (6 hours) with lunch included. If you have three or more staff that would like training, this can take place at your place of work, otherwise, look out for dates of training taking place at the Carers’ Support Centre.

The main aim of this workshop is to develop an action plan for your individual practice and provide your Carers’ Champions with:

  • An understanding of their role as Carers’ Champions
  • A greater understanding and awareness of Carers
  • An awareness of support available to Carers and referral pathways
  • Information and knowledge to increase their confidence in their ability to help your practice support and identify Carers
  • Knowledge of how to involve Carers in patient care
  • A template for auditing the support your practice offers Carers
  • Guidance on the first steps to implementing their action plan

Team Talks

We are aware that not all practices find it easy to make time to access our training. Both Rachael and Bev are available to talk to you and your team during your scheduled meetings. This usually takes 20 minutes.

Rachael and Bev will cover what they aim to achieve in their roles, the services available for Carers, What your practice can do to help increase the number of Carers being identified, and how to refer a Carer for support services.

Please contact Rachael or Bev if you would like to access any of the training or if you have any questions about how we can best support you.

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GP Carers' Registration Form    PDF    Word

Carers' Referral Form    PDF    Word    Online

Consent Form - Sharing Information with a Patient's Carer    PDF    Word

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Supporting Carers: An Action Guide for GPs and their Teams (developed by the Royal College of General Practitioners in Partnership with The Princess Royal Trust for Carers)

Supporting Carers: The Case for Change (The Princess Royal Trust for Carers and Crossroads Care)

Commissioning for Carers: Key Principles for Clinical Commissioning Groups (Carers Trust)

Commissioning for Carers 2013 (Royal College of General Practitioners)

The Community Pharmacy: A Guide for General Practitioners and Practice Staff - July 2013

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Caring News (May to July 2017)

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