Listening and Support

We can talk with you on the telephone to chat about any difficulties or concerns affecting your caring relationships, or if you prefer you are welcome to come and see us at the Carers’ Support Service. This can lessen your isolation and give you any information you need to continue caring and offer you support.

Any conversations that take place between us are completely confidential and no details will be given out to other agencies without permission.

One to One Support


Carer Case Leaders can ring you regularly to talk about your situation to see if there is anything they can help you with. This can lessen your isolation, give you any information you need to continue caring and offer you support. Case leaders provide ongoing support and are often with you throughout your caring journey.


Helping you to understand your feelings so that you can make decisions that are right for you

Counselling is free and confidential, offering you the chance to talk things through in a relaxed way. Counselling is not about telling you what to do; judging you or making you feel uncomfortable.

What are the benefits of counselling?

The experience of exploring your thoughts and feelings with someone can relieve your sense that you are entirely alone with your problems.

The Carers’ Support Service offers its counselling support service through volunteer counsellors in their final year of training.
Counselling can help with issues such as difficult emotions, feeling life is meaningless, bereavement, stress, confidence, self-esteem, feeling lonely, relationships, depression and anxiety.


At times when we feel vulnerable, perhaps following some bad news, and feel the need for some informal support from someone who understands, the Befriending service could fulfil that need.

Most of us have friends and family but do not always feel that we can talk to them. A Befriender is someone who you can confide in, knowing that you will not be judged or criticised and that your feelings and opinions are important.

The befriending service is free and confidential.


Advocacy is speaking up for, or acting on behalf of another person.

The Advocacy Service at the Carers’ Support Service provides individual support to Carers who feel they would benefit from this type of help. Our service is free and confidential.

Advocacy can be straightforward support such as making a phone call because you are hard of hearing, or find it difficult to express yourself.

  Being a Carer has its challenges. You don’t have to deal with them all on your own

An advocate can also help you to work through a specific problem. For example, if you experience an issue concerning housing, aids and adaptations, repairs or renewals for your home. They can also refer you to someone more appropriate to help if the issues become more complex.

Some people aren’t clear about their rights, or have difficulty in fully understanding these rights. Others may find it hard to speak up for themselves. Advocacy can help people to take more control of the decisions which affect their lives. Examples of other support an Advocate can provide are:

  • Representing you if you so wish
  • Helping if you are experiencing difficulty dealing with an issue concerning health or social care
  • Helping to write a letter of complaint or compliment
  • Accompanying you to a meeting and either support you or speak on your behalf
  • Obtaining independent advice and accurate information

The most important purpose of advocacy is to help someone to speak out and participate fully in decisions made about their lives.
Call the Carers’ Support Service for more information.