User and Carer Independent Forum

The User and Carer Independent Forum provides an opportunity for mental health service users and Carers to have a say in the planning, development and monitoring of local mental health services. The Forum is a local charity managed by a board of mental health service users and Carers. Independent Forum Members can use the Forum to draw on their experiences of mental illness and those of the people they care for and can voice their ideas, opinions and views on local and national issues about mental health. They can also take part in various activities to help to make a difference to their lives and the lives of other service users, including:

  • Decisions about how the Forum works.
  • Discussing and giving an opinion on a variety of areas, from the internal decoration of mental health service buildings to issues of policy.
  • Training to join a small team of service users and Carers who take part in recruitment interview panels.
  • Training to educate other members of staff about what it feels like to have a mental health illness.
  • Monitoring local mental health services, by speaking to service users about their experiences.
  • Members hold regular meetings and it is a great place to meet new friends.

For more information about the User and Carer Independent Forum or supporting Carers locally, please contact George Baker or Brian Hoser on 01472 233321 or 01636 894154 or email


NAViGO is an award-winning social enterprise providing mental health services to the NHS and beyond across North East Lincolnshire.

The whole basis of our work is to ‘deliver services that we would be happy for our own family to use’.

Offering a range of acute and community mental health services to young people, adults and older adults, NAViGO also provide specialist support such as systemic family therapy; access, crisis and liaison psychiatry; rehabilitation and recovery; personality disorder service; memory services and a specialist eating disorder facility, many of those services being rated as “outstanding” by the CQC.

Named one of the top 100 not-for-profit organisations to work for by The Sunday Times, four years in succession, NAViGO have developed income generating, commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre and People’s Park Floral Hall.

01472 583000

If you or a member of your family are experiencing a mental health crisis and urgently require support, please contact the North East Lincolnshire Single Point of Access Team on 01472 256256 opt 3 for mental health (24/7).

Open Minds

Open Minds offers a range of therapies aimed at helping you to deal with stressanxiety or depression.

If you’re 16 or above and registered to a GP in North East Lincolnshire, we offer free access to treatments that can help you to maintain positive mental health and wellbeing.

As well as stress, anxiety and depression, we also help you to better understand and manage other conditions, like PTSD, OCD, panic attacks and sleep problems.

Our friendly practitioners can support you in person at our NAViGO House base, but we offer a range of virtual alternatives, too – including online courses and self-guided SilverCloud therapy. The treatment you receive will depend on your symptoms and personal goals and we’ll work with you to find the best option.

NAViGO Open Minds is a dedicated Improving Access to Psychological Therapies (IAPT) service – a national talking therapies initiative to help support people to overcome depression and anxiety and better manage their mental health.

You can self-refer to Open Minds by completing this online form

If you’d rather speak to another human being, you can also self-refer by calling (01472) 625100.

Open Minds is not a crisis service, so contact the Single Point of Access if you need help urgently

You can send an email to 

If you’re in a mental health crisis and need urgent help, call the Single Point of Access on (01472) 256256 and select option 3. They are available 24 hours a day, 7 days a week.

Alternatively, you can call NHS 111 free from a landline or mobile phone.

Carers helpline at NAVIGO

NAVIGO – Caring for carers of people with mental unwellness


North East Lincolnshire Council Well-being service

Mental and emotional wellbeing

The service aims to help you to address some of the barriers preventing you from living a happy and healthy life .

The service is free and offers a confidential service to support you with setting out targets and planning strategies to achieve them.

To access the service call (01472) 325500 or visit

Young Minds

Grimsby 01472 626100

Mental Health Awareness Week 18 - 24 May 2020

Why kindness is the theme for Mental Health Awareness Week 18-24 May 2020 

Last week, I waited in a socially distanced queue outside the supermarket as the rain started to fall.

One of the staff noticed we were getting wet. He scurried away to find a pile of umbrellas, carefully disinfected the handles and passed them out with a smile. To my surprise, my eyes started to well up. At a time when I felt alone, I suddenly felt connected.

If I asked you the last time you gave or experienced kindness, you would tell me stories of when you felt moved, protected, held, seen, loved.

Mental Health Awareness Week (18-24 May)  is focusing on the power and potential of kindness. It is important not least because protecting our mental health is going to be central to us coping with and recovering from the coronavirus pandemic – with the psychological and social impacts likely to outlast the physical symptoms of the virus.

Why kindness?

Because of its singular ability to unlock our shared humanity. Kindness strengthens relationships, develops community and deepens solidarity. It is a cornerstone of our individual and collective mental health. Wisdom from every culture across history recognises that kindness is something that all human beings need to experience and practise to be fully alive.

Celebrate kindness

Choosing this theme we shine a light on the ways that kindness is already flowering at this time. We have seen it in the dancing eyes of 100-year-old Captain Tom Moore  as he walked his garden to raise money for the NHS and in the mutual aid groups responding to local needs. We want that kindness to spread further in every community in the UK.

Kindness and Mental Health

Kindness is defined by doing something towards yourself and others, motivated by genuine desire to make a positive difference.  Kindness is an antidote to isolation and creates a sense of belonging. It helps reduce stress, brings a fresh perspective and deepens friendships. Kindness to ourselves can prevent shame from corroding our sense of identity and help boost our self-esteem.  Kindness can even improve feelings of confidence and optimism.

Kindness is an act of courage

But kindness is an intrinsically risky endeavour. It can risk us looking foolish or being taken advantage of, which is why we sometimes retreat. To receive or to give kindness is an act of courage. Lets use Mental Health Awareness Week to support each other to take that brave step and harness the benefits for both giver and receiver.

A kinder society?

We have a once in a generation opportunity not only during but also following this pandemic for a reset and re-think about what kind of society we want to emerge from this crisis.

Inequality is rising in our society and its harmful effects on our health. Life expectancy is falling for the poorest for the first time in 100 years. As child poverty rises, children and young people in the poorest parts of our country are more likely to experience poor mental health than those in the richest. After the 2008 credit crunch it was the most vulnerable in our communities who experienced the severest consequences of austerity, with devastating effects on their mental and physical health. This not the hallmark of a kind society. We must not make the same mistakes after this pandemic. 

Applied kindness could have a transformative impact on our schools, places of work, communities and families. As the former Governor of the Bank of England, Mark Carney, has said, now is a time to put values above valuations. We must seize this time to shape a society that tips the balance in favour of good mental health, for all of us, but especially for those who are most vulnerable.

One act of kindness can lead to many more